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Urgent Repairs and Emergency Contact Numbers

As a Renter you are required to report any urgent repairs immediately.

If urgent repairs are needed the renter should first take reasonable steps to arrange for the Rental Provider or Agent to fix the problem.

What To Do About An Urgent Repair?

Our office number (03 5443 8500) is diverted to an after hours emergency phone and an on-call Property Manager will be able to assist you.

In accordance with the legislation, if an urgent repair should occur whilst our office is closed, and you are not able to contact a member of staff, please contact one of our preferred trades people:

Emergency Trades List:

Handyman / Builder
Bendigo Property Maintenance – Tel: 0419 272 700

LBD Electrical – Tel: 0400 299 529
O’Brien Electrical & Air Conditioning Bendigo – Tel: (03) 5442 1455
Locksmith Store (Locksmith) – Tel: (03) 5441 3499

Plumbing or Gas
Bendigo P&G – Tel: 0400 161 555
O’Brien Electrical & Air Conditioning Bendigo – Tel: (03) 5442 1455
LDK Plumbing Luke – Tel: 0448 026 999

Heating & Cooling
Bendigo P&G – Tel: 0400 161 555
Golden City A/C – Tel: 0418 507 302
National Heating/Cooling – Tel: (03) 5443 6333

Flood Damage
Bendigo Property Maintenance – Tel: 0419 272 700

What Is An Urgent Repair?

The Residential Tenancies Act 1997 distinguishes between urgent and non-urgent repairs.

Burst water service
Blocked or broken toilet system
Serious roof leak
Gas leak
Dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
Failure or breakdown of the gas, electricity, or water supply
A cooling appliance or service provided by the rental provider is not working
The property does not meet minimum standards
A safety-related device, such as a smoke alarm of pool fence, is not working
Any fault or damage in the premises that makes the premises unsafe or insecure
An appliance, fitting, or fixture that is not working properly and causes a substantial amount of water to be wasted
Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
A serious fault in a lift or staircase (contact the body corporate as displayed at your property)

*Should you call a trades person for a non-urgent repair you, the Renter, may be liable to settle any costs.*

Emergency Services Contacts:

Emergency Services (Police, Fire, Ambulance)
Tel: 000

Bendigo Police Station
Tel: (03) 5448 1300

Tree & Storm Damage
SES – Tel: 132 500

Coliban Water – Tel: 1300 363 200

Local Council
Bendigo City Council – Tel: 1300 002 642

Electrical & Power Lines
Powercor – Tel: 13 24 12

Emergency services such as Police, Ambulance, CFA and SES may be more appropriate in some situations. If you are in immediate danger, please call 000 immediately.