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Complaints Procedure

Should you have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we’d appreciate hearing from you.

In the first instance Ray White Bendigo will acknowledge your complaint and endeavour to resolve your concerns as soon as possible. Please ensure you provide us with details about the nature of your complaint or dispute, including the outcome you would like to achieve.

If you are not entirely satisfied with the resolution we ask that you place your concerns in writing to the Managing Director, Rory Somerville so they can work with you to assist in resolving the matter.

Please address your concerns to:

Rory Somerville
Ray White Bendigo
27 Queen Street
Bendigo VIC 3550

The complaints process will be overseen by Rory Somerville who will liaise with you and the relevant staff member/s to ensure the issues raised are fully examined and your complaint is handled efficiently.

If you remain unsatisfied with the resolution we will direct your concern to Ray White Corporate. We will continue to work with you and Ray White Corporate to achieve a satisfactory outcome for all parties.

In the unlikely event that the matter cannot be resolved, you may refer your concerns to the Estate Agents Resolution Service at the Department of Consumer Affairs (1300 737 030) or the Victorian Civil and Administrative Tribunal (03) 9628 9700.